Lead and collaborate with our service partners and other IT support groups, on application support, troubleshooting production issues, provide effective solutions and improvement opportunities. Support a core group of business partners and users in their day to day IT application needs. Liaison to the FICO Business and Functional IT groups regarding acquisition implementa

Identify, create, and manage process improvement projects. Complete advanced data collection and analysis for process mapping. Analyze and provide recommendations on business processes improvements, implement enhancements to existing work methods, flows and transactional processes to improve current capabilities. Use continuous improvement tools to influence business deci

Provide technical expertise and leadership on implementation teams deploying new systems and operational processes in accordance with strategic business initiatives and approved projects Provide technical expertise and leadership in the development of detailed implementation and contingency plans Continuously improve current state by employing performance tuning activitie

The below statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned. Function as an analytics and reporting expert for assigned functions by execu